Know what to expect before your appointment by reading up on our office policies below:

Insurance​

• Please be aware of what insurance(s) you have and what your coverage entails. Routine vision exams and medical eye visits requirements are different and are often covered under different insurance plans, which cannot be used together at the same visit. We do our best to find your insurance(s) and get authorization prior to your exam. However, there are times when we cannot determine coverage due to factors that are beyond our control. You are expected to pay for your visit in full if your coverage cannot be verified prior to services being rendered.

• Please keep in mind that your insurance is a contract between you and your insurance company. Therefore, any copays, deductibles, or co-insurances that may apply to your plan cannot be waived by our office. Verification of your benefits is not a guarantee of payment. You will be billed and responsible for any services and materials that your insurance does not cover.

​

Payments and Refunds​

• Payment for all services and copays is expected in full at the time of your visit.

• Professional fees are non-refundable after services have been rendered.

• A $20 processing fee will be charged on all returned checks.

No-Show Policy​

• A $50 fee will be charged to your account for missing a scheduled appointment without contacting us to cancel or reschedule at least 24 hours in advance.

• Insurances do not cover no-show fees. Therefore, the patient will be responsible for payment of the fee(s) prior to being seen for their next appointment.

Late Arriving Patient Policy​

• Patients arriving late by ten minutes or more will no longer be guaranteed that appointment slot. Although we will make every effort for you to be seen at the earliest our schedule allows, you may be required to reschedule to a later date and be subject to a $50 fee according to our No-Show Policy.

​

Contact Lenses​

• Contact lens prescriptions are only valid for one year in the state of New Jersey, as the standard of care is to perform yearly contact lens evaluations to assess eye health and ensure appropriate lens fit. Your insurance company may or may not cover contact lens evaluations; expect additional professional fees to apply along with the annual routine exam fee. Please note that fees may vary depending on lens type and fit. Included in the evaluation fee is the contact lens evaluation, a complimentary pair of diagnostic contact lenses, a solution kit, and any contact lens follow-up care that is required within one month of the date of your contact lens evaluation.

• Patients have up to 90 days from the date of their initial exam to return for a contact lens evaluation. However, after the 90-day period, a new full examination will be required as vision and ocular health can often change quickly.

• Patients are responsible for making sure they follow the doctor's recommended follow-up schedule for any contact lens evaluations and fittings.

• You can return unopened, non-expired, and unaltered contact lens boxes in resealable condition if bought from us for exchange only.

• We do not take any responsibility for any contact lenses purchased outside of our office.

​

Prescription Re-Checks​

• Vision is complex and oftentimes adjustment to new prescriptions can vary from patient to patient. If you are unhappy with your new glasses or contact lens prescription, you have up to 30 days from the date of your examination to come in for a complimentary recheck.

• After the 30-day period ends, there will be a $20 fee for any additional rechecks. If you return for any rechecks after 90 days, a new and full examination will be required.